Billing Terms & Conditions

Last Updated: March 3, 2026

These Billing Terms & Conditions govern all purchases made on www.soothetides.com (“Site”) and form part of our Terms of Service. By purchasing products from SootheTides, you agree to the billing practices described below.

1. Payment Methods

We accept major credit cards, debit cards, and other payment methods made available through our checkout system.

By submitting payment information, you represent and warrant that:

• You are authorized to use the payment method provided
• All billing information provided is accurate and complete
• You authorize us to charge the applicable amount to your payment method

All payments are processed securely through third-party payment processors.

2. Pricing

All prices listed on our website are shown in U.S. Dollars (USD) unless otherwise stated.

SootheTides reserves the right to:

• Change product pricing at any time
• Correct pricing errors
• Modify promotions or discounts without notice

Price changes will not affect orders that have already been confirmed.

3. Order Authorization

By placing an order on our website, you authorize SootheTides to charge your payment method for the full order amount, including:

• Product price
• Applicable taxes
• Shipping fees (if applicable)

Orders may be subject to verification prior to processing.

We reserve the right to cancel or refuse any order for any reason including suspected fraud or payment authorization issues.

4. Subscription Billing (If Applicable)

Certain products may be offered as part of a subscription program.

When enrolling in a subscription, you agree that:

• Your payment method will be automatically charged on a recurring basis
• Billing will occur according to the subscription interval selected at checkout (for example every 30 days)

Subscriptions automatically renew unless canceled prior to the next billing cycle.

Customers may manage or cancel their subscription through their account portal or by contacting our support team.

5. Failed Payments

If a payment is declined or cannot be processed:

• Your order may be delayed or canceled
• Subscription orders may be paused until payment is successfully processed

We reserve the right to attempt to process payment again if an initial transaction fails.

6. Taxes

Sales tax may be applied where required by law based on the shipping destination and applicable regulations.

Customers are responsible for any applicable taxes related to their purchase.

7. Refunds and Returns

Refunds and returns are governed by our Refund & Return Policy, available on our website.

Approved refunds will be issued back to the original payment method used during purchase.

Processing times for refunds may vary depending on your financial institution.

8. Chargebacks and Payment Disputes

If you believe a charge was made in error, please contact us first at our support email so we can resolve the issue.

Initiating a chargeback without contacting us may delay resolution and could result in restrictions on future purchases.

9. Fraud Prevention

SootheTides reserves the right to refuse or cancel orders that appear fraudulent or violate our terms.

Additional identity verification may be required before certain orders are processed.

10. Contact Information

If you have any billing questions, please contact us:

Support Email: support@soothetides.com
Website: www.soothetides.com