Frequently Asked Questions

Shipping

Where do you ship to?

We currently ship within the United States. All orders are shipped from our facility in New Castle, Delaware.

How long does shipping take?

Orders are processed within 1–2 business days. Standard shipping typically takes 3–7 business days depending on your location. Tracking information is provided via email once your order ships.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number and link. You can use this to monitor delivery progress in real time.

Do you offer free shipping?

Yes, we offer free standard shipping on all domestic orders. No minimum purchase required.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. The product must be unused and in its original packaging.

How do I request a refund?

To initiate a return or refund, please contact our support team at support@soothetides.com with your order number. Refunds are processed to the original payment method within 5–10 business days after we receive the returned item.

Are there any items that cannot be returned?

Opened or used products cannot be returned for hygiene and safety reasons. Please inspect your order upon arrival and contact us immediately if there are any issues.

Billing & Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, and payments via Shop Pay, Apple Pay, and Google Pay through our secure Shopify checkout.

What currency are your prices listed in?

All prices on SootheTides are listed and charged in USD (United States Dollars).

Are taxes included in the price?

Taxes are calculated at checkout based on your shipping address in accordance with applicable state and local tax regulations. The total amount including tax is displayed before you confirm your order.

Are there any additional charges?

No. The price you see at checkout — including any applicable taxes — is the total amount charged. We do not add hidden fees, handling charges, or surcharges.

Product Information

What is BPC-157?

BPC-157 (Body Protection Compound) is a peptide chain consisting of 15 amino acids. It is a partial sequence of a protein found naturally in human gastric juice and has been studied for its regenerative and protective properties.

Who is this product intended for?

SootheTides BPC-157 is designed for adults seeking support for gut health, joint recovery, and overall tissue repair. It is popular among athletes, fitness enthusiasts, and individuals recovering from physical strain.

How should I take BPC-157?

Take 1–2 capsules daily on an empty stomach with water for optimal absorption. For gut healing, take in the morning. For joint recovery, take before or after workouts. Consistency is key for best results.

Are there any side effects?

BPC-157 is generally well-tolerated with an excellent safety profile in clinical studies. Mild digestive adjustment may occur in the first few days. As always, consult your healthcare provider before starting any new supplement.

How long until I see results?

Many users report noticeable improvements within 1–3 weeks of consistent use. Gut-related benefits often appear sooner, while joint and tissue recovery may take 3–4 weeks. Results vary by individual.

Customer Support

How can I contact customer support?

You can reach our support team via email at support@soothetides.com or by phone at +1 470-208-6630. Our team is available Monday through Friday, 9 AM – 5 PM EST.

What is your response time?

We aim to respond to all inquiries within 24 hours during business days. For urgent matters, please call us directly during support hours.